Shipping & Returns
SHIPPING POLICY:
Our goal is to ship orders on the same day the order is received whenever possible for standard stocking item. Orders must be received no later than 1:00 p.m. Central Standard Time to qualify for same-day shipment. Orders received after 1:00 p.m. CST may be shipped the next business day, but every attempt will be made to ship these orders on the same day. Orders for standard non-stocking items usually ship within 48 hours of receipt of order to allow time for final assembly and finishing of fixtures. Custom orders and finishes may take 3 to 5 days or longer to manufacture and ship. Our customer service department will confirm expected ship dates when orders are received into our system.
Freight is prepaid on most purchase orders for lighting fixtures with a total net cost of $1500.00 or more. P.M. Lighting, LLC will have sole discretion on method of shipment when freight is paid by the company. Expedited shipping is available on request and customers will be charged for the difference between normal ground freight cost and express freight cost on shipments that qualify for prepaid freight. The amount for any excess shipping costs will be added to the customer’s invoice. Orders that include transformers, wire rolls, or other bulk/oversize items may not qualify for prepaid freight at the $1500.00 level if the order does not include at least 70% of the total order dollars in fixtures. Customers will be contacted by our customer service department to confirm status of these orders when applicable.
All invoices with a total cost of less than $1500.00 will be shipped according to delivery instructions specified by the customer. Any special instructions for deliveries must be stated at the time of placement of the order to ensure adequate notice and scheduling of the order for the designated carrier. ?
RETURN MATERIAL POLICY
All returns must be approved in advance by P.M. Lighting, LLC
Approval may be obtained either by phone or e-mail. Upon approval of the Returned Merchandise Authorization (RMA) Request, P. M. Lighting® will send an RMA form with detailed instructions on how to process the return.
All returns will be inspected to determine the nature of the return and, if the product is defective, whether to repair or replace the product. P. M. Lighting® shall determine at its sole discretion whether to issue credit on the customer’s account or repair/replace the part(s) for return to the customer.
All returns are subject to a 15% restocking fee plus any shipping charges that may have been paid by the company. Returns will not be allowed for any custom fixtures (including fixtures ordered with a custom finish i.e. antique, black, clear coated, etc.) except in the case of defective products.
A credit for the returned merchandise will not be issued until P. M. Lighting® has inspected the part(s) and a decision made regarding the appropriate action to be taken. Deductions from a customer’s account are not allowed until the credit has been issued and written notice has been sent.
Any merchandise returned without a valid RMA form and authorization number will delay the process and may be returned at customer’s expense.
Follow the link below to download and print the Return Merchandise Authorization Form (RMA).