Technical Support Guide

 

PROBLEM #1: My lights are not on.

  • Check to make sure there is power at the outlet by plugging in another device such as a power drill, lamp, etc. If power is not present proceed to next steps to determine the cause of the power interruption. Make sure the transformer is plugged in to the outlet on the timer and the timer is plugged into a 120VAC GFCI outlet.
  • Check to see if the GFCI (Ground Fault Circuit Interrupter) has tripped on the outlet. This may be at the source outlet or the GFCI may be at another outlet such as in a garage or basement. If the GFCI has tripped, re-set the GFCI button and turn on the system again. If the GFCI trips again, there is may be a short in one of the wire runs to the light fixtures or the GFCI outlet is faulty. If the GFCI outlet is faulty, call an electrician to replace the outlet.
  • Check the circuit breaker in the house panel to see if it has tripped. If off, turn it on then re-set system again. If one or more breakers trip again, there is most likely a short in one of the wire runs to the light fixture.
    Check the circuit breaker in the house panel or the GFCI. If off, turn it on then re-set system again. If one or more breakers trip again, there is most likely a short in the wire run to the light fixture.
  • Check to make sure the high-low rocker switch is on (either in the left or right position, but not in the middle position) to turn the transformer power on.
    Check the secondary circuit breakers on the transformer bottom panel (there will be one for transformers up to 300 watts and 2 for the 600 watt transformer). If off, turn them on one at a time. If one or more breakers trip again, there is most likely a short in the wire run to the light fixture.
  • If using a timer, bypass the timer by plugging the transformer cord directly into the receptacle. If lights come on you have a faulty timer.
  • Gently touch the surface of the transformer, if it is hot and the lights are off, there may be an overload in the system. If this occurs, call the manufacturer for additional support.

PROBLEM #2: How do I change the bulbs in my fixtures.

  • Halogen bulbs are rated for 4000 hours, providing a minimum of 1 year of life between bulb changes. When one bulbs goes out, this will typically mean it is time to replace all of the halogen bulbs in your system. We recommend you use the same quality OEM commercial-grade bulbs that came with your system for optimal performance. Replacement bulbs are available from P.M. Lighting for all your lighting needs.
  • Our LED components install the same way as halogen bulbs, enabling you to easily upgrade your system at any time to LED for the lowest cost in energy and maintenance. We can help you with upgrading your system when you are ready to make sure your LED lighting is as beautiful as the traditional halogen lighting.
    For details on changing the bulbs for each fixture, click on THIS LINK!

PROBLEM #3: The wiring instructions are still not clear to me on the transformer. How can I learn more about this?

  • For more information on wiring the 100 watt transformer for the CS Professional Series LED System, click on THIS LINK!
  • For more information on wiring the 300 watt and 600 watt transformers for the CS9300 halogen system, click on THIS LINK!